This policy applies to purchases of ShotButler (passes, subscriptions and credit packs) made through our payment provider, which acts as merchant of record. ShotButler is operated by LI ZHIQI.
1. Prorated refunds based on unused credits
You can request a refund within 14 days of a purchase. The refund is prorated by the credits from that purchase that you have not used:
Refund = amount paid × unused credits from that purchase ÷ credits granted by that purchase
Example: you paid US$9 for a 7-day pass with 25 credits and used 5. Your refund is US$9 × 20 ÷ 25 = US$7.20.
Credits that have already expired count as used for this calculation. For subscriptions, each renewal payment is a separate purchase.
To request a refund, email support@shotbutler.com with your account email and order number, or use the refund link in your receipt from our payment provider.
2. Failed or empty results
Credits or free allowance are charged only when a result is successfully produced. Failed generations, and runs where no text is detected and the original image is returned unchanged, are not charged, and any reserved credits or allowance are returned automatically and are not counted as used.
3. Subscriptions and cancellation
You can cancel your subscription at any time. It stays active until the end of the current billing period and will not renew. Cancelling does not by itself trigger a refund; you can request a prorated refund under Section 1.
4. EU and UK consumers
By law, consumers in the EU and UK can usually withdraw from a digital purchase within 14 days. At checkout we ask you to expressly consent to us starting to provide the paid service immediately, and to acknowledge that your right of withdrawal is reduced as you use it. If you withdraw within 14 days, your refund is prorated by the credits you have used, using the formula in Section 1. Your statutory rights are not affected.
5. Service problems
If a technical fault on our side stops you from using a paid feature, contact us and we will fix it or give you a fair remedy, such as restoring credits or a refund.
6. Abuse
We may refuse refunds where we see abuse, such as repeated purchase-and-refund cycles, fraud, or use that breaches our Terms of Service, unless the law requires a refund.
7. Processing
Refunds go back to your original payment method through our payment provider (merchant of record). They usually take 5–10 business days to arrive, depending on your bank. Refunded credits are removed from your account.
Contact: support@shotbutler.com